Terms & Policies

1. Acceptance of Terms

By accessing and using Sumic Online ("the Platform"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use the Platform.

2. Definitions

• "Platform" refers to Sumic Online website, mobile applications, and all related services
• "User" refers to any person or entity accessing or using the Platform
• "Buyer" refers to any User purchasing products or services through the Platform
• "Supplier/Seller" refers to any User offering products or services for sale
• "Content" refers to all text, images, data, and materials on the Platform
• "Transaction" refers to any commercial activity conducted through the Platform

3. User Accounts

4. Use of the Platform

5. Transactions and Payments

All transactions are conducted between Buyers and Suppliers. Sumic Online acts as a facilitator and is not a party to the transaction. Payment terms, shipping arrangements, and other conditions are agreed upon between Buyers and Suppliers. We recommend using our Trade Assurance service for added protection.

6. Fees and Charges

Sumic Online may charge fees for certain services, including but not limited to premium memberships, featured listings, and transaction services. All fees are clearly displayed before you commit to a service. Fees are non-refundable except as required by law or as specified in our Refund Policy.

7. Intellectual Property Rights

All content on the Platform, including text, graphics, logos, images, and software, is the property of Sumic Online or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

8. Limitation of Liability

Sumic Online is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. Our total liability shall not exceed the fees paid by you in the twelve months preceding the claim. This limitation applies to all claims, whether based on warranty, contract, tort, or any other legal theory.

9. Indemnification

You agree to indemnify and hold harmless Sumic Online, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Platform, your violation of these Terms, or your violation of any rights of another party.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or through a notice on the Platform. Your continued use of the Platform after such modifications constitutes acceptance of the updated Terms.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Uganda. Any disputes arising from these Terms or your use of the Platform shall be resolved in the courts of Kampala, Uganda. Users agree to submit to the exclusive jurisdiction of these courts.

0. How to Read This Summary

This is a short, plain-language summary of how Sumic Online, provided by Sumic IT Solutions Ltd of Kampala, Uganda, handles personal information. The full policy at sumiconline.com/privacy-policy is the version that applies, and it goes into detail this summary leaves out: exactly what our Android and iOS app measures, what account deletion removes, and what it cannot remove. Where this summary and that policy differ, the policy at /privacy-policy governs. Both were last updated together on 31 October 2026.

1. Information We Collect

2. How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and send transaction notifications
• Verify your identity and prevent fraud
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Analyze platform usage with our own first-party analytics, to improve the app
• Comply with legal obligations and enforce our Terms
• Protect the security and integrity of the Platform

3. Information Sharing and Disclosure

4. Data Security

We protect your information with encryption in transit (HTTPS/TLS, with Strict Transport Security, through Cloudflare), bcrypt password hashes, one-way hashes for reset links and confirmation codes, and role-based staff access enforced on the server. Card details are entered on your payment provider’s own page and never reach us. The app asks for a minimum of device permissions and hashes your device identifier on the phone before sending it. No method of transmission or storage is 100% secure, and we do not claim an external certification or penetration testing we have not been audited for.

5. Your Rights and Choices

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Delete your account yourself, in the app or at sumiconline.com/delete-account. Section 8 of the full policy says exactly what that removes
• Objection: Object to processing of your information for certain purposes
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Opt-out of marketing communications at any time
• Browser storage: Clear or block site data in your browser settings; decline notification permission on your phone

6. Data Retention

We keep personal information only as long as we need it, or longer where the law obliges us to. What is actually automated: unconfirmed sign-ups are purged 24 hours after their confirmation code expires; app analytics device records and daily activity are deleted 400 days after a device was last seen, and presence records after 45 days; a deleted account is recoverable for 30 days and then purged. Completed orders and payment records are kept for tax and accounting. Deletion strips your name, email, phone and street address from the order, but a payment keeps the payer number or notification email because money that moved has to stay traceable. The full policy at /privacy-policy lists the exceptions plainly rather than quoting fixed periods we do not enforce.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

8. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

9. Contact Us About Privacy

For privacy questions and data requests, email [email protected]. For anything else, email [email protected] or call +256 200 930 793. Post: Sumic IT Solutions Ltd, National ICT Innovation Hub Building, 1st Floor, New Port Bell Road, P.O. Box 172928, Kampala GPO, Uganda. We have not appointed a separate Data Protection Officer; requests are handled by the team that runs the platform.

1. Overview of Transaction Services

Sumic Online provides transaction services to facilitate secure trade between Buyers and Suppliers. These services include payment processing, escrow services, order management, dispute resolution, and transaction protection. By using these services, you agree to the terms outlined in this agreement.

2. Trade Assurance Program

3. Payment Processing

4. Order Fulfillment

Suppliers must fulfill orders according to agreed terms. This includes: shipping within the specified timeframe, providing accurate tracking information, packaging products securely, and meeting quality standards as described. Failure to fulfill orders may result in penalties, refunds, or account suspension.

5. Refunds and Returns

Buyers may request refunds for: products not as described, defective or damaged products, products not received, or quality issues verified through inspection. Refund requests must be made within 30 days of delivery. All refund requests are subject to review and verification. Approved refunds are processed within 5-10 business days.

6. Escrow Services

For high-value transactions, we offer escrow services where payment is held securely until both parties fulfill their obligations. Escrow fees apply based on transaction value. Funds are released only when Buyer confirms satisfactory receipt or after the inspection period expires. Escrow services provide maximum protection for both parties.

7. Chargebacks and Disputes

If you dispute a charge with your bank or card issuer, we may suspend your account pending investigation. We will provide documentation to support the transaction. Fraudulent chargebacks may result in permanent account termination and legal action. We encourage users to resolve disputes through our internal resolution process first.

8. Transaction Records

All transactions are recorded and accessible through your account dashboard. Records include: order details, payment receipts, shipping information, and communication history. We keep transaction records for as long as tax and accounting law requires; when an account is deleted the personal details on an order are stripped, while the payment record itself stays traceable. You can download invoices and statements at any time.

1. Commitment to IP Protection

Sumic Online is committed to protecting intellectual property rights and preventing the sale of counterfeit, pirated, or infringing products. We maintain a zero-tolerance policy for IP violations and work closely with rights holders to enforce their rights on our Platform.

2. Types of IP Protected

• Trademarks: Brand names, logos, and distinctive marks
• Copyrights: Original creative works, designs, and content
• Patents: Inventions and innovative product designs
• Trade Dress: Distinctive product packaging and appearance
• Trade Secrets: Confidential business information
• Geographical Indications: Region-specific product designations

3. Prohibited Activities

• Selling counterfeit products bearing fake trademarks
• Unauthorized reproduction of copyrighted materials
• Manufacturing or selling patented inventions without license
• Using another company's brand name or logo without permission
• Creating confusion about product origin or affiliation
• Selling products that infringe on registered designs

4. IP Rights Program (IPP)

5. Reporting IP Infringement

6. Counter-Notification

If your listing is removed for alleged infringement and you believe the removal was in error, you may submit a counter-notification. Provide evidence that you have rights to sell the product (authorization letters, distribution agreements, proof of authenticity). We will review and may reinstate the listing if counter-notification is valid.

7. Repeat Infringers

Sellers with multiple verified IP violations will face escalating penalties: first violation - warning and listing removal, second violation - 30-day suspension, third violation - permanent account termination. We maintain records of all violations and share information with law enforcement when appropriate.

1. Policy Overview

To ensure user safety, comply with laws, and maintain Platform integrity, certain items are prohibited or restricted from being listed, sold, or purchased on Sumic Online. This policy applies to all users regardless of location. Violations may result in listing removal, account suspension, and legal action.

2. Prohibited Items

• Illegal Drugs and Substances: Narcotics, controlled substances, drug paraphernalia
• Weapons and Explosives: Firearms, ammunition, explosives, military equipment
• Counterfeit Goods: Fake branded products, pirated media, unauthorized replicas
• Stolen Property: Items obtained through theft or other illegal means
• Human Parts and Remains: Organs, blood, body parts, human remains
• Endangered Species: Protected animals, plants, and derived products
• Hazardous Materials: Toxic chemicals, radioactive materials, biohazards
• Adult Content: Pornography, sexual services, explicit materials
• Fraudulent Documents: Fake IDs, diplomas, passports, currency
• Hacking Tools: Software for unauthorized access, cracking tools

3. Restricted Items

The following items may be sold only with proper licenses, certifications, or compliance with specific regulations:

3.1 Categories of Restricted Items

• Pharmaceuticals and Medical Devices: Require proper licensing and approval
• Alcohol and Tobacco: Subject to age restrictions and local regulations
• Food and Supplements: Must meet health and safety standards
• Cosmetics and Personal Care: Require safety certifications
• Electronics with Batteries: Must comply with shipping regulations
• Chemicals and Industrial Materials: Require safety data sheets
• Live Animals: Require permits and humane handling certification
• Agricultural Products: May require phytosanitary certificates
• Financial Services: Require appropriate licenses and registrations
• Telecommunications Equipment: Must meet local regulatory requirements

4. Requirements for Restricted Items

Sellers of restricted items must: obtain and maintain all necessary licenses, provide documentation upon request, comply with age verification requirements, follow proper packaging and labeling standards, meet shipping and handling regulations, and maintain required insurance coverage.

5. Regional Restrictions

Some items may be legal in one jurisdiction but prohibited in another. Sellers must research and comply with laws in both origin and destination locations. Buyers are responsible for ensuring imported items comply with local regulations. We may block shipment of items to certain regions based on legal requirements.

6. Reporting Violations

If you discover prohibited items on the Platform: click "Report This Listing" on the product page, select violation type, provide detailed description, attach supporting evidence if available, and submit the report. All reports are investigated promptly and confidentially.

7. Enforcement Actions

Violations of this policy result in: immediate listing removal, account suspension (temporary or permanent), forfeiture of seller fees and payments, reporting to law enforcement if applicable, and legal action for severe violations. We maintain zero tolerance for prohibited items, especially those posing safety or legal risks.

8. Policy Updates

This policy is updated regularly to reflect changes in laws, regulations, and Platform standards. Sellers are responsible for staying informed about prohibited and restricted items. Subscribe to seller updates to receive notifications of policy changes. Review this policy before listing any questionable items.

1. Dispute Resolution Framework

Sumic Online provides a fair, transparent, and efficient dispute resolution system to handle conflicts between Buyers and Suppliers. Our goal is to facilitate amicable resolutions while protecting the rights of all parties. We encourage direct communication first, but offer structured mediation and arbitration when needed.

2. Types of Disputes Covered

• Product Quality: Items not matching description or defective
• Delivery Issues: Late delivery, non-delivery, or shipping problems
• Payment Disputes: Payment not received, unauthorized charges
• Contract Violations: Failure to meet agreed terms
• Communication Problems: Unresponsive parties, miscommunication
• Return and Refund Issues: Disagreements over returns or refunds

3. Dispute Resolution Process

4. Evidence Requirements

Strong evidence is crucial for successful dispute resolution. Provide: clear photos or videos of products, shipping/tracking documentation, order confirmation and communication records, inspection reports (if applicable), and receipts or invoices. The party making the claim bears the burden of proof.

5. Possible Outcomes

• Full Refund: Buyer receives complete refund, Supplier retains goods if returned
• Partial Refund: Compensation for defects or partial fulfillment
• Replacement: Supplier sends replacement product at their expense
• Reship: Supplier ships again if original was lost or damaged in transit
• Payment Release: Payment released to Supplier if obligations met
• Split Responsibility: Costs shared based on fault determination
• No Action: If claim is unfounded or lacks evidence

6. Time Limits for Filing

Disputes must be filed within specific timeframes: product quality issues - 30 days from delivery, non-delivery - 5 days after expected delivery date, payment issues - 15 days from transaction date, and other disputes - 45 days from issue occurrence. Late filings may not be accepted unless extraordinary circumstances exist.

7. Dispute Prevention Tips

• For Buyers: Read product descriptions carefully, communicate requirements clearly, inspect upon delivery and report issues immediately, keep all documentation and evidence
• For Suppliers: Provide accurate product descriptions, respond to inquiries promptly, ship on time with tracking, package securely to prevent damage, maintain quality standards

8. Appeals Process

If you believe a dispute decision was incorrect, you may appeal within 7 days. Appeals are reviewed by senior dispute resolution specialists. New evidence may be submitted. Appeal decisions are final. Appeals are granted only in cases of procedural errors or significant new evidence.